Losing qualified employees is one of the costly events that can happen to a business owner. Once your employee has been trained for the position and you come to depend on them to fulfill their responsibilities, it becomes imperative that management knows the warning signs that an employee might be trying to find other employment and what to do about it.
Toxic leadership is characterised by a number of familiar traits: unwillingness to take feedback, lying or inconsistency, cliquishness, autocracy, manipulation, intimidation, bullying, and narcissism. The toxic leader can – if allowed to run rampant for long enough – destroy organisational structures over time and bring down an entire organisation. This applies to countries too.
It’s not easy, but the results will be very well worth your effort.
Creating an environment dedicated to open and honest communication is a very difficult task, especially if you’re approaching it as a leader outside of the office’s circle of tight-knit employees.
But while creating a safe office environment is challenging for any leader, it can be accomplished with intention, thought, and planning. The results will be very well worth your effort. Read up on 5 ways how.
Focusing on your core mission fosters strong values and vibrant culture, if your mission matches your company and goals.
Corporate leaders bewildered by employee disengagement should try seeing workplace politics through their team’s eyes.
Imagine you’re a frontline employee and you receive word that you’re about to participate in a major change management initiative. You’ve performed your job a certain way for years, you’re quite good at doing it that way, and now your boss tells you that the processes that give you comfort and accomplishment are going to be upended. Whether it’s new technology or new processes or some new operational philosophy, you will no longer be able to do your job the same way.
Reinforcing business culture beyond headquarters requires a blend of high-tech communication and personal interaction.
Workplace culture efforts are often directed toward lower-level employees and those on the frontlines with customers, but midlevel managers are usually the ones who hold culture change back.
The 2017 Edelman Trust Barometer doesn’t mince words: “trust is in crisis.” Across the board and around the world, the general population’s trust in our biggest institutions – including business – is down.
So it’s no wonder that by far the top things organizations ask me to solve for when they seek my leadership expertise are trust and engagement.
Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired.
