8 Ways Self-Serving Leaders Fuel Employee Cynicism
Corporate leaders bewildered by employee disengagement should try seeing workplace politics through their team’s eyes.
Corporate leaders bewildered by employee disengagement should try seeing workplace politics through their team’s eyes.
98 percent of your leads are dead. Here’s how to resuscitate them.
A simple way to answer the question “What’s the difference between managing and leading?” is this:
Managing people means watching them to make sure they do what they’re supposed to do.
The concept of traditional supervision is rooted in the fear that working people will misbehave or make mistakes if someone isn’t watching them to make sure they don’t.
If you want your best people to stay, you need to think carefully about how you treat them.
You want to get results in your coaching process. So, ask the right questions.
Imagine you’re a frontline employee and you receive word that you’re about to participate in a major change management initiative. You’ve performed your job a certain way for years, you’re quite good at doing it that way, and now your boss tells you that the processes that give you comfort and accomplishment are going to be upended. Whether it’s new technology or new processes or some new operational philosophy, you will no longer be able to do your job the same way.
If there is one consistent complaint we hear from frontline sale managers, it is that they are always short on time. This isn’t surprising given the numerous responsibilities sales managers have, including recruiting and hiring new sales professionals, day-to-day management tasks, sales coaching, and administrative duties. Additionally, they face the challenge of managing sales professionals who are typically independent, strong willed, and often have little day-to-day contact with their managers. And in many organizations, sales managers are required to both sell and manage.
Reinforcing business culture beyond headquarters requires a blend of high-tech communication and personal interaction.
If you want to run a marathon, you can’t expect to get great results unless you train properly. The same goes for sales readiness. In order for reps to perform at the top of their game, they must be trained and then coached to reinforce and eventually master their sales material.
Workplace culture efforts are often directed toward lower-level employees and those on the frontlines with customers, but midlevel managers are usually the ones who hold culture change back.