4 Ways to Help Different Generations Share Wisdom at Work

Ask yourself: When was the last time someone seriously “dropped some knowledge” on you? Something that really grabbed your attention? Your imagination? Made you laugh, shed a tear, both? Something that possibly inspired you to, as Steve Jobs said in his famous Stanford speech, “Stay hungry. Stay foolish.” Hopefully it wasn’t as far back as your college graduation. But, chances are, it wasn’t at work.

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Three Tips To Help Engineers Be More Customer-Centric

Modern companies often strive to be more customer-centric. The more aware you are of customer needs and the more empathy you have toward their motivations, the easier it is to build a great product.

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4 Game-Changing Phrases To Help Make a Sale

Making a sale is all about how you frame your offer. The customer is not interested in what you have to sell, but in what he has to gain. The easiest way to make a sale is to continually put yourself in his shoes and discuss your product or service in terms of what effect it will have on your customer’s life or business. And when it comes time to ask for the actual sale, the same thing holds true. Skip the tired “do you want to buy one?”, and use one of these more meaningful phrases instead.

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Leaders, Stop Avoiding Hard Decisions

Too many leaders avoid making tough calls. In an effort not to upset others or lose status in the eyes of their followers, they concoct sophisticated justifications for putting off difficult decisions, and the delay often does far more damage than whatever fallout they were trying to avoid. In fact, hard decisions often get more complicated when they’re deferred. And as a leader gets more senior, the need to make hard calls only intensifies.

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