When you shake a carbonated beverage and then open it, pressure gets released. It’ll be ugly and messy but eventually that messiness will be cleaned up and you can enjoy what you have — a nice tasty beverage.
Teams work the same way. Tensions build over time because that’s the nature of relationships. Conversations in teams often create emotional tolls — a “deposit” that positively resonates with people and a “withdrawal” that conflicts with others’ values and beliefs, therefore creating conflict. Neither one is bad. In fact, you need both deposits and withdrawals to keep that team’s bank account (i.e. performance) healthy and flowing. Conflict is healthy. It’s just not comfortable.
Read More »